Maintenance and Support
With a maintenance and support agreement in place you can be assured of our commitment to keeping you operating at all times and keeping the product(s) updated.
Flexible Support Options
We can offer an effective partnership dedicated to ensuring the smooth running of your business.
We can help devise and implement effect strategies and Service Level Agreements tailored to your requirements.
Here are some of the services available;
- Telephone/Email support
- Guaranteed Response Times
- Guaranteed Recovery from System Failure
- Issue diagnosis and priority classification
- Remote Support
- On-site support
- Manufacturer liaison when dealing with hardware returns and fault diagnosis
- Regular System Health checks
- Software Updates
Please do not hesitate to talk to us regarding any specialised support services that you require.
We are continually developing the application framework upon which we build all our applications. With a SLA in place, you will benefit from regular improvements and additional features.
There’s no accounting for the future, we are always on hand to advise on how to develop your system as your business, requirements and technologies change.